Help and Support

Q: What is a Live Auction?

A: In a Live Auction, bids are only accepted from the auction floor from bidders who are physically present at the auction.

Q: How does a live auction work?

A: On auction day, local bidders can register for a bid card, a refundable deposit  may be required to receive a bidder card, please note that when you sign your registration card you are accepting the terms of sale for that Auction.

When the auction is about to begin, the auctioneer announces the terms of the sale so all bidders are aware of their responsibilities in bidding.

When a bidder is ready to make a bid, they simply raise their hand or their bidder card and the auctioneer and acknowledges the bid.

Upon the successful winning of the bid, the auctioneer announces the winning bidder number and the final bid amount, This information is recorded and available to the cashiers in real-time, enabling live bidders to pay for purchases as soon as the auction lot is sold.

The bidder can pay by cash only, In most cases, the bidder must remove his/her property from the auction location immediately following the sale.

HOW DOES AN ABSENTEE (Proxy )BID WORK?

Live Auctions

Visit the Auction venue, view the item you are interested in, satisfy yourself that the condition is to your satisfaction, All Lots marked T/W & GWO have a 24hr warranty from payment.

Ask for a Proxy bidding form at reception fill in your contact details and place  a bid (the highest amount you are willing to pay) for the Lot you would like to buy, please ensure you enter the correct Lot number as your bid is binding, Sign the form accepting the terms and conditions of sale, please note you may be asked for a refundable deposit.

You can leave a proxy bid at anytime during the Live Auction.

During the auction when the Lot comes up for auction there will be a staff member designated to bid for you. The bidding will never start with your bid, a live bidder will always start the bidding.
Your bid will be placed each time there is no live bidder bidding and the bidding has not exceeded your highest amount.

A Buyers premium of 10% + IVA will be added to any winning bid

What this means is:

  1. You may get the Lot for less than your high bid.
  2. You may get outbid and not win the Lot.
  3. You may win the Lot for your high bid if there is a live bidder that bids the Lot up and your high bid is the last bid.

If your Proxy bids are successful you will be informed by sms text or telephone message.

ALL winning proxy bids must be paid for within 48 hours of notification.

PRE LIVE AUCTION ONLINE PROXY BIDDING

You need Register on our catalogue system, Name, Telephone Number & email address, you will then be sent a VALIDATION email (Please check Spam folder) if for any reason you do not receive the email you can click re-send activation email, once registration complete you can login and view the latest FULL catalogue with photos and description for every Lot from Thursday 15:00 FREE of Charge

Should you wish to bid on any item just press bid on the relevant lot photo BID button, this will take you into a more detailed secure encrypted registration screen to enter your *FULL details, also  we require a mobile telephone number, the mobile number will be sent a pin code which will be required at the registration page to complete registration, this will only be required once

We only accept pre-auction online bidding until 10:00  prior to Live Auction start at 10:30.

We can also accept telephone bidding during the Auction for fully registered online bidders

What is Online proxy bidding?

Proxy bidding makes bidding on online auctions easier and less time-consuming for buyers once the auction reserve price has been met if any exist

Lumsdens will automatically place a bid on your behalf for the lowest amount possible up to your maximum bid using an increment bidding system.  This allows you to remain the highest bidder for the auction and your proxy bid will remain confidential.  Incremental bidding will only take effect once the reserve price has been met if any.  To use Lumsdens  proxy bidding system enter the maximum price you are willing to bid for the lot in the bid box and ensure you select proxy otherwise the system defaults to Absolute bid, if you make an error you can just can cancel your bids at any time by selecting the red dustbin within the lot details

If you are the highest bidder when the auction closes, you are the winner.  When you win the auction with proxy bidding you pay only the lowest possible winning bid, which may not necessarily be your maximum bid.

Please note: When proxy bidding is used it may appear as if one bidder has outbid another with the exact same amount.

Example: Bidder 1 has set a maximum proxy bid of € 20.00 and Bidder 2 places a bid that matches that amount.  Because Bidder 1 placed his/her proxy bid earlier, it has priority and will be the current highest bid.  Bidder 2 must then place a new, higher bid of ≥ €20.00 to continue in the auction. This rule applies for any auction with two or more participants.

Absolute Bidding

An Absolute Bid (or traditional bid) is the “immediate” amount a bidder wishes to pay for an item. If an Absolute bid is successful, the high bid will increase directly to the full amount of the Absolute bid.

Example 1:
Assume the current high bid on an item is € 100 and is held by Bidder A with NO proxy  bid. If the minimum raise is €10, then Bidder B must bid at least €110.  However  If Bidder B places an Absolute bid of €150 then the high bid will increase immediately to €150 with Bidder B as the new high bidder.

Example 2:
Since it is important to note that Absolute bids may be competing against Proxy  Bids in the Combination Bidding environment, consider another example that is the same as the first except Bidder A has a proxy Bid of €170.  Note that by definition the Proxy Bid of €170 is not seen by Bidder B. In this case, the €150 bid placed by Bidder B will raise the high bid to €160 (€150 + the €10 minimum increment) and Bidder A will remain the high bidder.

Bid Increments

Current price             Increment

€ 0.01 - € 50.00             € 2.00

€ 51.00 - € 100.00          € 5.00

€ 101.00 - € 200.00        € 10.00

€ 201.00 - € 1000.00       € 20.00

€ 1001.00 - € 10,000.00   € 50.00


 

LIVE WEBCAST BIDDING (coming soon)

This website also offers the client   ” Live Webcast Bidding” to bid on a live Auction from the comfort of their home, business, or at play, on their computer,laptop,tablet or mobile phone, thus saving time away to sit at the Auction awaiting your desired items.

Online Webcast bidding is often more convenient to long-distance bidders than telephone or e-mail bidding. Online auctions have the advantage of being more familiar to bidders than more conventional forms of proxy bidding. Online bidding also allows bidders to keep track of how the auction is progressing in real time, so they can respond immediately to any new bids.

 
TIMED ONLINE BIDDING

Timed Online auctions take place without an auctioneer calling the sale. You can bid at any time during the defined time period by entering a ‘maximum bid’. The ‘maximum bid’ is the highest amount you’re willing to pay for the lot,Maximum/proxy bid is confidential from other Bidders. . Lumsdenauctions.com will automatically bid on your behalf,  Our software enters the lowest possible Winning Bid for you. Your bid will be automatically raised until you are Winning or until you have reached your maximum bid’. Lumsden Auctions.com will notify you if another bidder places a bid that is higher than your maximum bid. Your ‘maximum bid’ is kept confidential until it is exceeded by another bidder.

Max/proxy bid is confidential from other Bidders. Our software enters the lowest possible Winning Bid for you. Your bid will be automatically raised until you are Winning or until you have reached your maximum. (See above for full details)

Absolute Bid

An Absolute Bid (or traditional bid) is the “immediate” amount a bidder wishes to pay for an item. If an Absolute bid is successful, the high bid will increase directly to the full amount of the Absolute bid.

What is the difference between a live auction and a timed auction?

There are two types of online auction available on Lumsden Auctions.com:

  • Live Webcast auctions are traditional room-based auctions that are broadcast over Lumsdenauctions.com. You can bid at the auction over the internet in real-time while experiencing the atmosphere of the auction room with live audio  feeds.
  • Timed auctions take place without an auctioneer calling the sale. Each lot can be bid on for a defined time period. At the end of this period, the bidder who has submitted the highest bid wins the lot, provided the bid exceeds the reserve price.


Timed Auctions Viewing

Goods can be viewed live  in our warehouse Thursdays and Fridays 08:30 till 15:00 same week as sale goes live.

Warehouse Address : Calle Los Alamo, Unit 24 , Poligono Los Barrios, Rojales.


ONLINE BIDDING TERMS

ALL GOODS ARE SOLD STRICTLY SUBJECT TO THESE TERMS & CONDITIONS. ANY PERSON WHO FEELS THEY CANNOT COMPLY,    PLEASE DO NOT BID.

These Terms and Conditions must be strictly adhered to along with the Important Information which is displayed on all auction catalogues.  All buyers approved for auction shall be considered to have read, understood and accepted these conditions and will be bound by them

 "Lumsden Auctions" refers to John Lumsden-Donaldson T/A Lumsden Auctions the Company that owns and operates the www.lumsdenauctions.com  website with its registered office at Calle Los nazarios 11B Formentera Del Segura, Alivante 03179 Spain, Lumsden Auctions is IVA (VAT) registered ( No: ESX3972064-X). 

IMPORTANT

Please remember that by clicking to bid on the internet or indicating a bid in the room, that these actions are a legal commitment to buy and when the hammer goes down or lot closes, you have purchased the goods at that price and in the condition they stand in. WARNING!! All lots are sold “as they lie” with all faults, typographical, photographical and quantity errors, visible damage or mechanical failings regardless if this deems the item beyond repair. The absence to any reference to the condition of a lot does not imply that the lot is free from faults, imperfections and restorations. Lumsden Auctions  will not be held responsible for any damage or defect that has not been notified to the buyer.

Lumsden Auctions  will endeavour to write accurate descriptions on all lots and the following terms may be used when describing lots;

·         “T/W ” – We have tested the item and the basic functions are working as designed, i.e. a mixer will power on and will turn an accessory as designed, however this is not extensive to all the mixers functions and all accessories.

·          “GWO” – We the auctioneer, have not tested the item but have been advised by the vendor the item is working.

Electrical faults may not always be apparent at the time of testing, therefore no guarantee or warranty is given or implied with any lot. Any description written down in the catalogue or stated at the time of sale is not guaranteed as being correct; the information is ascertained from the goods as seen and is merely for information or identification purposes only. (The catalogue may contain photographical inaccuracies or typographical errors.) The buyer must have examined the goods prior to sale and by relying on their own judgment and assure themselves as to the condition of each item. The buyer must decide whether the description is correct and bid on what they have physically viewed in person and not on what has been described or photographed. Lots are not sold as sample, the buyer shall be deemed to have inspected the lots they buy.

VIEWING
We encourage all buyers to view Lots prior to bidding. Unless otherwise stated viewing is available .Timed Auctions Viewing

Goods can be viewed live  in our warehouse Thursdays and Fridays 08:30 till 15:00 same week as sale goes live.

Warehouse Address : Calle Los Alamo, Unit 24 , Poligono Los Barrios, Rojales.

CONDITION
Unless otherwise stated, all goods shall be deemed to be second hand, customer returns, failed delivery, overstocks or end of line, House / Business clearance items, In some instances library images are used, please note these are for illustrative purposes only and should not be used as an indication of the item condition. 

PRICING
In addition to the Hammer price the following fees apply to this auction.

ONLINE TIMED BUYERS PREMIUM:  15% + IVA @ 21%
LIVE AUCTION PROXY BIDDING BUYERS PREMIUM : 10% + IVA @ 21%
TAX: All Lots and fees are subject to IVA at 21% (unless otherwise stated in the catalogue with a V after the lot number)

We reserve the right to charge a deposit at registration.

Bid Increments

Current price                  Increment

€ 0.01 -    €5.00              € 2.00

€ 51.00 - € 100.00           € 5.00

€ 101.00 - € 200.00         € 10.00

€ 201.00 - € 1000.00       € 20.00

€ 1001.00 - € 10,000.00   € 100.00



PAYMENTS
Successful bidders have 48 hours from receipt of invoice to make payment in full. If that payment is not received within 48 hours of the auction closing an administration fee MAY be added to the invoice and from then on for every further 24 hours that payment is not received. Any buyers who default on payment and collection of purchased items by the end of the payment period will be barred from all further Online and in house auctions. 
Bank Transfer
Please use the bank details below when making payment via bank transfer. Once the transfer has been made, please send proof of payment to cashoffice@Lumsden Auctions   along with the invoice number, auction number and your auction name. 
Card Payments
Credit or Debit card payments accepted in person. We also accept PayPal, paypal@lumsdenauctions.com 
Cash
We accept cash payments at our Formentera Saleroom ONLY.

DELIVERY & COLLECTIONS
Buyers have 3 days from receipt of invoice to either have collected or arranged delivery of the lots. Any lots left after this time may be subject to storage charges of €5.00 per lot per day / part day. We reserve the right to resell any goods that have been paid for but not collected within 10 working days and deduct reselling costs, storage fees, commissions etc. 
Collection
Collection in person can be made by visiting our Auction Centre at Lumsden Auctions, Please visit the Cash Office before attempting to collect your items from our Online warehouse. 
Delivery
Our team are happy to arrange for delivery of any items that you have purchased. To obtain a quote and arrange delivery please contact  delivery@Lumsdenauctions.com   or call

Lumsden Auctions are traditional Auctioneers that hold traditional sales. We hold Preview days allowing bidders the opportunity to view and inspect the goods offered prior to bidding. We remind you that if you are a consumer you have no right of cancellation under the Distance Selling Directive (Directive 97/7/EC). The implied terms of The Sale of Goods Act do not apply to Auction Sales of Second hand goods (provided, opportunity to attend in person - see DTI Directive The Sale and Supply of Goods to Consumers Regulations 2002).

ALL GOODS ARE SOLD STRICTLY SUBJECT TO THESE TERMS & CONDITIONS. ANY PERSON WHO FEELS THEY CANNOT COMPLY MUST NOT BID.

Please note by clicking the Register to Bid Button you are accepting our Terms and conditions of Sale